Privacy | Jacava

Data privacy is of high importance for JACAVA London and we want to be open and transparent with our processing of your personal data.

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?
The British company, JCA Enterprises Limited (“JACAVA”), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

JACAVA
10 - 12 Baches Street
London
United Kingdom

Companies register: Companies House
Company registration number: 07583136
Authorised representative: Mark Davies
VAT registration number: GB 142923519

Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

For transfers outside the EEA, JACAVA will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.

Who can access your data?
We never pass on, sell or swap your data for marketing purposes to third parties outside the JACAVA group.

The local JACAVA company will only act as the personal data processor and processes the personal data on behalf of the British company.

Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.

What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact JACAVA and we will provide you with your personal data via e-mail.

Right to portability:
Whenever JACAVA processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

If you have a JACAVA account you can edit your personal data under your account and membership pages.

Right to erasure:
You have the right to erase any personal data processed by JACAVA at any time except for the following situations:

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with JACAVA, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on JACAVA's legitimate interest. JACAVA will not continue to process the personal data unless we can demostrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means:

* following the instruction in each marketing emails
* by editing the settings of your JACAVA account and or by writing to JACAVA.

Right to restriction:
You have the right to request that JACAVA restricts the process of your personal data under the following circumstances:

* if you object to a processing based JACAVA's legitimate interest, JACAVA shall restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect, JACAVA must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if JACAVA no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at consumer.services^@^jacava.com.(remove the '^' symbol before e-mailing)

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at consumer.services^@^jacava.com.(remove the '^' symbol before e-mailing) and write DPO as subject matter.

Right to complain with a supervisory authority:
If you consider JACAVA to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

CookiesA cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies?
We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.

We will use cookies to save your favourite products.

We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.

We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.

Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.

We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.

What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your account, if you are logged in to your JACAVA account.

Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to your JACAVA account.

If you are logged in to your account the legal ground is based on our legitimate interest.

How long do we save your cookie data?
JACAVA does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will endeavour to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

 

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

 

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Jacava products which are relevant to your browsing history when you visit other websites.

 

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the Data Protection Act (1998). We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

 

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

When you create a shopping account while ordering online you will be given the option to receive information from Jacava by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at customersupport@jacava.com or telephoning us on 020 7736 5564 between 9am and 5pm.

 

Your Personal Information may be disclosed to other businesses within JCA Enterprises Limited and to reputable third parties who will help process your order. Jacava requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of JCA Enterprises Limited for mailing or marketing purposes.

 

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

 

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

 

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.

 

Just like most other websites on the internet, we use cookies. Cookies don't tell us who you are, we only use the anonymous data to improve your experience of our website and services. We collect and use information from Cookies in order to bring you better content, improve performance and to improve the functionality of this site, this includes but is not limited to keeping track of what you have added to your shopping basket. Without using cookies, you may not be able to access certain features of this website.

 

If you don’t want to receive cookies, you can modify your browser's settings in order to block cookies altogether or to allow some cookies. You can also delete cookies that have already been set. To find out more about how to manage your cookies, head over to www.aboutcookies.org, where you can find more information about how to manage cookies on your computer.

 

Please check back frequently to see any updates or changes to our privacy policy.
Questions regarding this Policy should be directed as follows:

 

Head Office

Millbank
London
SW1P 4QP