Privacy | Jacava
Data privacy is of high importance for JACAVA London and we want to be open and transparent with our processing of your personal data.
We therefore have a policy setting out how your personal data will be processed and protected.
Who is the controller of your personal data?
The British
company, JCA Enterprises Limited (“JACAVA”), is the
controller of the personal data you submit to us and responsible for
your personal data under applicable data protection law.
JACAVA
10 - 12 Baches Street
London
United Kingdom
Companies
register: Companies House
Company registration number: 07583136
Authorised
representative: Mark Davies
VAT registration number: GB 142923519
Where do we store your data?
The data that we collect
from you is stored within the European Economic Area (“EEA”) but may
also be transferred to and processed in a country outside of the EEA.
Any such transfer of your personal data will be carried out in
compliance with applicable laws.
For transfers outside the EEA, JACAVA will use Standard Contractual
Clauses and Shields as safeguards for countries without adequacy
decisions from the European Commission.
Who can access your data?
We never pass on, sell or swap your data for marketing
purposes to third parties outside the JACAVA group.
The local JACAVA company will only act as the personal data processor and processes the personal data on behalf of the British company.
Data that is forwarded to third parties, is only used to provide you
with our services. You will find categories of third parties under
every specific process below.
What is the legal ground
for processing?
For every specific process of personal data we collect from
you, we will inform you whether the provision of personal data is
statutory or required to enter a contract and whether it is an
obligation to provide the personal data and possible consequences if
you choose not to.
What are your rights?
Right to access:
You
have the right to request information about the personal data we hold
on you at any time. You can contact JACAVA and we will provide you
with your personal data via e-mail.
Right to portability:
Whenever JACAVA processes
your personal data, by automated means based on your consent or based
on an agreement, you have the right to get a copy of your data
transferred to you or to another party. This only includes the
personal data you have submitted to us.
Right to rectification:
You have the right to
request rectification of your personal data if the information is
incorrect, including the right to have incomplete personal data
completed.
If you have a JACAVA account you can edit your
personal data under your account and membership pages.
Right to erasure:
You have the right to erase
any personal data processed by JACAVA at any time except for the
following situations:
*you have an ongoing matter with Customer Service
*you have an
open order which has not yet been shipped or partially shipped
*you have an unsettled debt with JACAVA, regardless of the payment
method
*if you are suspected or have misused our services within
the last four years
*your debt has been sold to a third party
within the last three years or one year for deceased customers
*your credit application has been rejected within the last three
months
*if you have made any purchase, we will keep your
personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate
interest:
You have the right to object to
processing of your personal data that is based on JACAVA's legitimate
interest. JACAVA will not continue to process the personal data
unless we can demostrate legitimate grounds for the process which
overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have
the right to object to direct marketing, including profiling analysis
made for direct marketing purposes.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing emails
* by
editing the settings of your JACAVA account and or by writing to JACAVA.
Right to restriction:
You have the right to
request that JACAVA restricts the process of your personal data under
the following circumstances:
* if you object to a processing based JACAVA's legitimate
interest, JACAVA shall restrict all processing of such data pending
the verification of the legitimate interest.
* if you have claim
that your personal data is incorrect, JACAVA must restrict all
processing of such data pending the verification of the accuracy of
the personal data.
* if the processing is unlawful you can
oppose the erasure of personal data and instead request the
restriction of the use of your personal data instead
* if
JACAVA no longer needs the personal data but it is required by you to
defend legal claims.
How can you exercise your rights?
We take data
protection very seriously and therefore we have dedicated customer
service personnel to handle your requests in relation to your rights
stated above. You can always reach them at
consumer.services^@^jacava.com.(remove the '^' symbol before e-mailing)
Data Protection
Officer:
We have appointed a Data Protection Officer to
ensure that we continuously process your personal data in an open,
accurate and legal manner. You can contact our Data Protection Officer
at consumer.services^@^jacava.com.(remove the '^' symbol before e-mailing) and write DPO as subject matter.
Right to complain with a supervisory authority:
If you
consider JACAVA to process your personal data in an incorrect way you
can contact us. You also have the right to raise a complaint to a
supervisory authority.
Updates to our Privacy
Notice:
We may need to update our Privacy Notice. The
latest version of the Privacy Notice is always available on our
website. We will communicate any material changes to the Privacy
Notice, for example the purpose of why we use your personal data, the
identity of the Controller or your rights.
CookiesA cookie is a small text file that is saved to, and, during
subsequent visits, retrieved from your computer or mobile device. If
you use our services, we will assume that you agree to the use of such
cookie.
How do we use cookies?
We use permanent cookies to store
your choice of start page and to store your details if you select
"Remember me" when you log in.
We will use cookies to save your favourite products.
We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.
We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.
What types of personal data do we process?
We will only
connect your cookie ID to your personal data submitted and gathered in
relation to your account, if you are logged in to
your JACAVA account.
Who has access to your personal data?
Data that is
forwarded to third parties is only used to provide you with the
services mentioned above, analysis tool in order to collect statistics
to optimize our site and present you with relevant material.
What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are
logged in to your JACAVA account.
If you are logged in to your account the legal ground is based on our legitimate interest.
How long do we save your cookie data?
JACAVA does not save
your personal data. You can easily erase cookies from your computer or
mobile device using your browser. For instructions on how to handle
and delete cookies please look under "Help" in your browser.
You can choose to disable cookies, or to receive a notification each
time a new cookie is sent to your computer or mobile device. Please
note that if you choose to disable cookies, you will not be able to
take advantage of all our features.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will endeavour to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Jacava products which are relevant to your browsing history when you visit other websites.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the Data Protection Act (1998). We use your information only for the following purposes:
- Processing your orders;
- For statistical or survey purposes to improve this Website and its services to you;
- To serve website content and advertisements to you;
- To administer this website;
- If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Jacava by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at customersupport@jacava.com or telephoning us on 020 7736 5564 between 9am and 5pm.
Your Personal Information may be disclosed to other businesses within JCA Enterprises Limited and to reputable third parties who will help process your order. Jacava requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of JCA Enterprises Limited for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.
Just like most other websites on the internet, we use cookies. Cookies don't tell us who you are, we only use the anonymous data to improve your experience of our website and services. We collect and use information from Cookies in order to bring you better content, improve performance and to improve the functionality of this site, this includes but is not limited to keeping track of what you have added to your shopping basket. Without using cookies, you may not be able to access certain features of this website.
If you don’t want to receive cookies, you can modify your browser's settings in order to block cookies altogether or to allow some cookies. You can also delete cookies that have already been set. To find out more about how to manage your cookies, head over to www.aboutcookies.org, where you can find more information about how to manage cookies on your computer.
Please check back frequently to see any updates or changes to our privacy policy.
Questions regarding this Policy should be directed as follows:
Head Office
Millbank
London
SW1P 4QP